Shipping & delivery


 

You can find some information about delivery times provided by carriers. 
Below is our comment based on 9 years experience.

EU & EFTA

standard shipping - 5-7 days
4-12 days, maximum reached only for outlying islands like Madeira , PT or Channel Islands, UK

Global Express - 3-8 days
pretty accurate

US & CANADA

Global Express - 7-19 days
packages get to East Coast first so the further you live from NYC or Montreal, the longer will take for the post to deliver it. 

UPS - 2-3 days
extremely reliable. We've had orders delivered on July 4th :-) There is very small chance for a delay.

REST OF THE WORLD

standard shipping - 7-21 days
Asian postal companies are extremely efficient, provide accurate tracking and rarely have serious delays. Australian Post tends to deliver slowly (we're talking about the period after the package reaches Australian customs). South American postal companies have some problems with tracking at times but usually deliver quite smoothly.

100% DELIVERY RATE

Even with all the delays that have happened sometimes we have never lost a single package! All of 10000+ parcels were successfully delivered. Those marked by the local post "undeliverable" or "unclaimed" always get back to us and we are able to ship them again usually instantly. 

CUSTOMS & TAXES 

All the orders that are shipped outside the EU + EFTA undergo full customs procedure. This means we cannot ship them without a full commercial invoice or understate the value of the merchandise so it is below the "gift" maximum for a certain country. Please consult your local customs authorities for customs charges and taxes you might have to cover when the package arrives.